Privacy Policy and Terms Of Use

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Privacy Policy and Terms Of Use

HomeCaravan Privacy Policy

As of November 1st, 2015. HomeCaravan(the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed via our website at in which users can find information about properties and make appointments to tour them. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of Service. By accepting our Privacy Policy and Terms of Use, you consent to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy.

I. Information We Collect

We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes only your email, which you submit to us through the registration process at the Site.

To activate the Service and Create an account and personal profile, you need to submit Personal Information including your name, email address, mobile phone number, professional status (whether Realtor® or non-professional), and if you are a professional, your company. To use the Service thereafter, you do not need to submit further Personal Information. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:

  • Properties you have viewed and saved.
  • Appointments you have made and listings you have created
  • The searches you made, and where you were last on the site.
  • Third party cookies used to target ads to you when you are on other websites
  • Website use analysis

The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.

By registering, you are authorizing us to collect, store and use your email address, mobile phone number and other submitted information in accordance with this Privacy Policy.

II. How We Use And Share Information

In general, the Personal Information you provide to us is used to help us communicate with you AND is also given to the listing agent, employees and co-workers that they designate to assist with the sale of the property AND the seller and anyone they designate to administer showings(the ‘Selling Team’). The Selling Team may use the information in any manner and may contact you in conjunction with carrying out business to arrange and conduct showings. Some examples:

  1. Company may use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
  2. Selling Team may use Personal Information to contact you regarding your showing and/or solicit feedback about the property.

In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

Being that we are a technology platform, we may share your Personal and/or Non-Personal Information with third party companies and/or agents for the purpose of providing real estate related services.

In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.

III. How We Protect Information

We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.

IV. Your Rights Regarding Use Of Personal Information

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional e-mail. You can also indicate that you do not wish to receive marketing communications from us in the “Settings” section of the Site. Please note that notwithstanding the promotional preferences you indicate by either unsubscribing or opting out in the Settings section of the Site, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Policy.

V. Links To Other Websites

As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.

VI. Changes To Our Privacy Policy

The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.

VII. Contact Us

If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to [email protected]

HomeCaravan Terms Of Use

I. Agency for Non-Professionals without an Agent

Welcome to HomeCarvan. This website and the HomeCaravan Gatekeeper Application (the “Sites”), together with the services provided through the Sites (collectively the Sites and services are the “Services”) are owned and operated by Reméo Realty, located at 2130 Main Street, Suite 210, Huntington Beach, Ca 92648. These Terms of Use which include the HomeCaravan Privacy Policy, serve as the “Agreement” between you and HomeCaravan regarding the Services, and provide important information to you, including information about your obligations about content and our limitation of liability to you. By accessing, downloading, or using any portion of the Services, you signify that you accept the terms of the Agreement. If you do not accept, then please do not use the Services.

Using the Sites: HomeCaravan may refuse service, close accounts of any users, and change eligibility requirements at any time at its sole discretion.

If you have setup your account as a Non-professional Buyer, you can elect to add your agent to your account. If you agent is connected to your account, your Personal and Non-Personal information will be shared with your agent. You can change this at any time by logging in and changing your settings under ‘My Account’. Your information will not be shared with other agents for the purpose of having them provide Real Estate Advice and no Agency will be enouraged or promoted.

If you have setup your account as a Non-Professional Buyer and choose to not select an agent, you are acknowledging and authorizing the Company to introduce and connect you with an agent or agents (the “Referred Agents”) to attend showings and give you advice. You are not required to use these agents to represent you in a transaction, however, a licensed agent is required for an in-person tour of a property that is offered for sale or lease, so you must be escorted. You agree to hold HomeCaravan harmless for any advice or services that the Referred Agents provide.

Now that’s out of the way, In using HomeCaravan, you are representing that:

  • You have a bonafide interest in the purchase, sale, or lease of real estate OR you are a professional who is conducting business
  • You will not copy, redistribute, or retransmit any of the information provided.
  • You acknowledge the data and images are owned by the agents who submit them, and the validity of their copyrights.


Professionals who use the Sites agree that they will update their account if their contact information and/or licensing or professional status changes to reflect the change. It is important for sellers and all agents to be able to quickly connect to discuss changes in listing information or the status of appointments and showings.

Adding Clients – We value your business and we have very strict policies and procedures in place to protect you and your client’s agency relationship. When you add your client in the system, this information is only viewable and accessible by you, HomeCaravan employees for administration purposes, and your client. We will not share your client’s information with any other professional or third party with the intent of encouraging them to switch representation with respect to the real estate agency relationship you have established. You and your client may opt at any time to change the nature of your relationship by changing their settings in the system. If your client elects to change realtors, it is within their power, but it will not be at the encouragement of HomeCaravan or its employees.

III. How We May Communicate With You

In providing your contact information, you are expressly authorizing HomeCaravan, its employees, affiliates, and the Selling Team to contact you, regardless if you are on the national Do Not Call list. In using features such as Saved Listings and/or Saved Searches, you are authorizing electronic communications such as emails and/or text messages, for example for alerts of new properties matching your Saved Search.

IV. Indemnification

You agree to indemnify HomeCaravan and hold HomeCaravan harmless for all damages, losses and costs (including, but not limited to, reasonable attorneys’ fees and costs) related to all third party claims, charges, and investigations, caused by (a) your failure to comply with this Agreement, including, without limitation, your submission of content that violates third party rights or applicable laws, (b) any Submissions or information you provide to the Services, and/or (c) any activity in which you engage on the HomeCaravan Sites or using the HomeCaravan Services.

V. Equal Housing Opportunity

We are pledged to the letter and spirit of U.S. policy for the achievement of equal housing opportunity throughout the Nation. We encourage and support an affirmative advertising and marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status, or national origin.

VI. Text Message / SMS DISCLOSURE:

This SMS Statement Notifications Disclosure “Disclosure” applies to your account with HomeCaravan if you have elected to receive Short Message Service (SMS) messages. As used in this Disclosure,”SMS Statement Notifications” means any SMS (text message) communications from us to you pertaining to your Agreement, including but not limited to showing instructions and appointment confirmations, account information, messages from other participants of the Site promotions, and other marketing messages.

  1. How To Unsubscribe: You may withdraw your consent to receive SMS Statement Notifications by modifying your account online at We will not impose any fee to process the withdrawal of your consent to receive SMS Statement Notifications. Any withdrawal of your consent to use SMS Statement Notifications will be effective only after we have a reasonable period of time to process your withdrawal.
  2. To request additional information regarding text messaging email us at [email protected]
  3. The services are available on all major carriers. Additional carriers are added as they become available.
  4. In order to access, view, and retain SMS Notifications that we make available to you, you must have: (1) a SMS−capable mobile phone, (2) an active mobile phone account with a communication service provider; and (3) sufficient storage capacity on your mobile phone.
  5. All SMS Statement Notifications in electronic format from us to you will be considered “in writing.”
  6. There is no service fee for SMS Statement Notifications but you are responsible for any and all charges, including but not limited to fees associated with text messaging, imposed by your communications service provider. Other charges may apply. Such charges may include those from your communications service provider. Please consult your mobile service carrier’s pricing plan to determine the charges for sending and receiving text messages. These charges will appear on your phone bill. Message frequency depends on account settings.
  7. Receipt of each SMS Statement may be delayed or impacted by factor(s) pertaining to your communications service provider(s). We will not be liable for losses or damages arising from any disclosure of account information to third parties, non−delivery, delayed delivery, misdirected delivery or mishandling of, or inaccurate content in, the SMS Statement Notifications sent by us.
  8. We may modify or terminate our text messaging services from time to time, for any reason, and without notice, including the right to terminate text messaging with or without notice. Please review these Terms of Use from time to time so that you are timely notified of any changes.

HomeCarvan Terms Of Use and Privacy Policy were last updated on November 1st, 2015.